Course Category: Entry to Employment

Core, foundational programmes that build basic work skills, confidence and practical knowledge — from Entry Level through to regulated qualifications at Levels 1 and 2 — broadening transferable skills across sectors such as adult social care, business, retail, customer service and IT.

Level 1 Essential Digital Skills

Master the essential digital skills you need for everyday life and the modern workplace.

Level 2 Certificate in Cleaning Principles

Gain the underpinning knowledge of generic and specialist cleaning principles valued across the sector.

Level 2 Certificate in Digital Skills for Work

Develop the digital literacy skills employers expect and progress with confidence at work.

Level 2 Certificate in Principles of Business Administration

Build the knowledge and practical skills to work effectively across a range of business environments.

Level 2 Certificate in Principles of Customer Service

Develop the knowledge and skills to deliver excellent customer service in any environment.

Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Develop the knowledge and skills to deliver excellent customer service across the hospitality sector.