Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

8-12 months

Tutor-led remote learning

Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

603/2778/9

The purpose of this qualification is for learners who are looking to enter, or progress within, employment in the hospitality sector.

Learners will also develop essential knowledge and understanding of excellence in customer service for the hospitality sector including communication, teamwork, professional standards and personal development as well as legislation and regulations relating to customer service delivery in the hospitality sector.

Quality assured & government recommended · Skills for Care approved qualifications

Who is the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality for?

Those interested in understanding what excellence in customer service looks like and being responsible for delivering the experience that drives customer satisfaction.
Those who work with the public face to face, over the phone or via email, social media or live chat.
And anyone who wants to maintain the highest standards of customer service at all times and ensure customers have best experience, facilitating repeat business and positive recommendations

What you'll study (mandatory units)

Unit 01 Principles of customer service in the hospitality sector
Unit 02 Understand effective teamwork in the hospitality sector
Unit 03 Understand legislation and guidance relevant to the hospitality sector
Unit 04 Understand professional personal standards in the hospitality sector

Progression routes

NCFE CACHE Level 3 Diploma in Hospitality
NCFE CACHE Level 3 Certificate in Hospitality Retail Outlet Management
NCFE CACHE Level 3 Certificate in Professional Development for Hospitality and Tourism
NCFE CACHE Level 3 Award in Hospitality Supervision and Leadership Principles
NCFE CACHE Level 3 Certificate in Retail Knowledge

Entry requirements

Learner must be aged 16 or over
Learner must have achieved a Level 1 qualification

Qualification Summary

Qualification aim reference603/2778/9

Guided learning hours (GLH)125

Total qualification time (TQT)155

Credit value2

Assessment methodPortfolio of evidence

Minimum age16

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